INC. 5000 BRANDED CONTENT MFS SUPPLY
MFS Supply, a national distributor of renovation materials,
continues its upward trajectory by delivering service and
value to its customers
managers and product specialists. This means
customers can always get their questions answered. Sales reps regularly ask customers for
feedback on existing and potential product and
share it with the product team, who act on the
input. This year, the company launched a new
e-commerce platform, MFS Solutions, to support its manufacturing business. The dashboard
allows customers to track materials and prices
from previous jobs they have sourced with MFS
Supply. It is another way the company stands
out from big-box suppliers and ignites word-of-mouth growth.
SUCCESS BEYOND DOLLAR SIGNS
For Guzman, success boils down to understanding and valuing customers as well as
employees. He has been with MFS Supply
since the beginning and started as a sales rep.
He tries to stay close to the sales process so
he doesn’t lose touch with the market. His no-ego, roll-up-your-sleeves-and-get-the-job-done
mentality permeates the company culture.
People work hard and play hard, and Guzman
hopes every team member, from the front office to the warehouse, knows their contribution
makes the business bigger and better.
MFS Supply is on track to hit $100 million in
revenue within the next 18 months. It is building the infrastructure to support doubling that
number within the next three to five years. But
success means more than profit. Guzman and
his team want to build a company people admire—a place people like working and where
both customers and employees feel valued.
It is one thing to listen. It is another to take smart
action based on what you hear. MFS Supply
evolved from a small e-commerce business to
a leading distributor of cabinetry, appliances,
HVAC, lighting, and accessories by pivoting
with client needs and market trends and delivering value at every turn.
MFS Supply began in 2006 in Solon, Ohio,
selling products online to contractors fixing
up foreclosures for banks. When the housing
market plummeted and new builds and renovations stalled, more contractors entered the
foreclosure space, expanding the business’s
customer base. Even in those early days, the
team prioritized human touch and personalized attention. When the economy improved,
those same contractors entered new markets—
and they took MFS Supply with them, explains
CEO Brandon Guzman.
QUALITY PRODUCTS AND SERVICE SPUR
By expanding its o;erings and coupling its
e-commerce business with brick-and-mortar
locations, MFS Supply built a one-stop renovation supplies shop for the multi-family and real
estate-owned industries. In 2012, the company
launched its manufacturing arm, which required
massive investment in people, property, and
processes. MFS Supply sole sources its cabinets and assembles and ships them from its
distribution centers in Cleveland, Ohio and Dallas, Texas. It also has smaller fulfillment centers,
which serve as showrooms, in Florida, New Jersey, and Toronto, Ontario. These stores help the
brand stay close to the customer, and it plans to
open four more next year.
Focusing on service—the type of service
people want to tell their friends about—has
helped MFS Supply grow from 55 people and
$44 million in revenue, to 176 people and $85.5
million annual revenue in three years. Every
client is assigned a dedicated sales representative who is supported by a team of project
Employees celebrating the Inc. 5000
at company headquarters