INC. 5000 HONOREE PROFILE / BRANDED CONTEN T
Zenwork, a compliance solutions provider, drives growth by
understanding—and solving—customers’ real-world challenges.
explains Singh. “By listening to customers, we make
sure to always be where we are most needed.”
Today, Zenwork clients continue to influence the
evolution of its solutions. Singh credits recent growth
in part to the introduction of its outsourced
information return solution, eFile Assist, and the rapid
adoption of its most popular cloud-based platform,
Tax1099. In 2018, Zenwork will expand its existing
software platform. The goal is to be a part of every
business’s compliance process. The company will also
introduce new productivity tools, which Singh says
will usher in the next phase of growth. He is confident
there is a market for these solutions.
Singh’s biggest challenge will be finding the right
talent, particularly in the areas of sales, marketing, and
operations. But the entrepreneur isn’t one to back down
from a challenge. He started Zenwork to address defined
pain points, and his favorite part of running a business is
still working with his team to find solutions. Zenwork’s
next iteration of compliance products will also do just
that—solve problems by addressing the real challenges
plaguing businesses, using the right combination of
automation and human touch.
And, sometimes, such a focus on quality has other
benefits: Zenwork is increasingly fielding inbound
leads from prospects attracted to its innovative
technology and results-driven team.
ZENWORK KNOWS THE VALUE of human touch.
People fuel the growth of this award-winning, cloud-based compliance and regulatory reporting software.
By building an exceptional team, forging smart
partnerships, and taking a hands-on approach to
collecting and learning from customer feedback,
Zenwork has created a cutting-edge suite of SaaS
solutions. Its o;erings are flexible enough to keep up
with ever-changing regulatory requirements, as well as
users’ evolving needs.
Sanjeev Singh, founder and CEO of Zenwork, says
the company’s mission was inspired by his own
challenges running a technology consulting company.
Singh wanted to focus on maximizing revenue, but he
was bogged down by compliance and tax-related tasks.
He knew other business owners wrestled with similar
pain points. So, in 2011, he set out to develop an
automated, streamlined digital tax and compliance
solution that could cater to all business types.
The first challenge was building a digital tax
compliance and regulatory reporting tool. The second
was scaling. “We took a two-fold, go-to-market
approach,” Singh explains. “In addition to using
traditional marketing to reach customers directly, we
sought partnerships with industry leaders in our
domain that could benefit from integrating our
solutions. After we signed up a big industry partner in
2015, we grew by almost 500 percent the next year.”
Zenwork replicated the success by partnering with
other companies in the space, including Intuit, Bill.com,
and Xero. Meanwhile, the company furthered its
direct-to-user strategy by creating a high-value product
that automated painstaking manual data-entry
processes, saving users time and headaches. Singh says
the company has always been quick to adopt new
technologies and features as long as they are for the
betterment of the end user. In the beginning, the team
met with prospects in person to understand their
challenges and needs. Then it created custom
prototypes to demonstrate how the platform could be
updated based on the input. “Very early on, we realized
customer feedback is paramount to our success,”
GRO W TH
GROW TH YOY
FOR TAX1099, BY